What areas do you serve?
We cover York, Lancaster and Chester County in South Carolina, and Mecklenburg, Gaston, Union, Cabarrus and Cleveland County in North Carolina. That includes Lake Wylie, Clover, Fort Mill, Rock Hill, Tega Cay, York, Charlotte, Gastonia, Matthews and Monroe. Our home base is the Lake Wylie and Clover area.
Are you licensed in both South Carolina and North Carolina?
Yes. We are licensed on both sides of the state line, which is why we can take work across the Charlotte metro as well as York and Lancaster County.
What are your hours?
Regular work is Monday to Saturday, 9am to 6pm. Emergencies are a different matter - we are on call for those 24/7, including outside those hours and on Sundays. Either way the number is 803-620-5206.
Do you handle emergencies?
Yes, on call 24/7. For a burst pipe, a backed-up drain or no hot water, call or text 803-620-5206 rather than filling in the form. You reach Hugh directly - there is no call centre and no dispatch queue.
Can I text instead of calling?
Yes, it is the same number either way: 803-620-5206. We reply by text unless you tell us you would rather have a call.
How soon can you come out?
For an emergency, as soon as we can get to you - someone is on call 24/7. For planned work such as a remodel or a fixture replacement, we confirm a visit within one business day of your request.
Do you do remodels as well as repairs?
Yes. Alongside drain cleaning, water heaters, leaks and sewer work we take on bathroom, kitchen and whole-house remodels, including whole-home repipes and new-build plumbing.
Who will actually turn up at my house?
Hugh. Ford Plumbing is a family business owned by Hugh and Chelsey Ford, not a franchise, so the person you speak to is the person who does the work.